Date Posted

Adobe to pay $75 million to resolve US lawsuit over fees, subscription cancellations

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Adobe said on Friday it ​will pay $75 million to resolve a ‌United States (US) government lawsuit accusing the Photoshop and Acrobat maker of harming consumers by concealing ​hefty termination fees and making it difficult ​to cancel subscriptions
The San Jose, California-based ⁠company said it will also provide $75 ​million of free services to customers, in ​addition to making the $75 million payment to the US Department of Justice. Court approval is required, and ​Adobe denied wrongdoing in agreeing to ​settle.
In a June 2024 complaint, the Justice Department and ‌Federal ⁠Trade Commission accused Adobe of burying termination fees that could reach hundreds of dollars in the fine print for its “annual ​paid monthly” ​subscription ⁠plan, or behind textboxes and hyperlinks. They also said Adobe forced ​subscribers who wanted to cancel online ​to ⁠wade through numerous pages, and subscribers who wanted to cancel by phone to ⁠repeat ​themselves to multiple representatives ​and encounter “resistance and delay” from them.
–Reuters–